Terms of service

Terms of Service

Last updated: 9 August 2026

Welcome to Ukkitchens.

These Terms of Service (“Terms”) govern your use of Ukkitchens.shop and any purchases made through our website.

Throughout these Terms, “Ukkitchens”, “we”, “us”, and “our” refer to Ukkitchens. “You” and “your” refer to visitors, customers, and other users of our website.

By accessing our website, placing an order, or using our services, you agree to these Terms together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies displayed on Ukkitchens.shop.

Nothing in these Terms limits or excludes any rights you may have under applicable UK consumer law.

1. About Ukkitchens

Store name: Ukkitchens
Business/legal name: Ukkitchens
Website: Ukkitchens.shop
Email: Contact@Ukkitchens.shop
Phone: +44 115 798 0713

Business address:
Unit 3 Pentrich Rd
Giltbrook
Nottingham NG16 2UZ
United Kingdom

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products and services.

2. Use of Our Website

You may use Ukkitchens.shop only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use our website for unlawful, fraudulent, or abusive purposes.

  • Attempt to gain unauthorised access to our website, systems, accounts, or networks.

  • Introduce viruses, malware, malicious code, or other harmful technologies.

  • Interfere with or disrupt the security or operation of our website.

  • Use automated systems to access or collect information from our website in a way that places an unreasonable burden on our systems.

  • Impersonate another person or provide false or misleading information.

  • Use our website in a manner that infringes the rights of Ukkitchens or any third party.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Product Information

We aim to ensure that product descriptions, photographs, specifications, measurements, prices, and other information displayed on Ukkitchens.shop are as accurate as reasonably possible.

However, product appearance may vary slightly from images displayed online due to factors such as:

  • Screen and device settings

  • Lighting and photography

  • Manufacturing variations

  • Product updates or packaging changes

Customers should review product descriptions, dimensions, specifications, compatibility information, and other relevant details before placing an order.

Nothing in this section affects your rights where a product is faulty, damaged, incorrectly supplied, or not as described.

4. Product Availability

All products are subject to availability.

Adding a product to your basket does not reserve the product.

In some circumstances, an item may become unavailable after an order has been submitted.

If we are unable to fulfil all or part of your order, we may contact you and, where appropriate:

  • Cancel the unavailable item

  • Cancel the affected order

  • Offer an alternative where appropriate

If payment has already been collected for an item we cannot supply, any amount due will be refunded to the applicable payment method.

5. Orders

When you submit an order through Ukkitchens.shop, you are making an offer to purchase the products included in that order.

Orders are subject to acceptance, availability, payment verification, and any applicable fraud or security checks.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • Payment cannot be authorised

  • Information provided with the order is incomplete or incorrect

  • We identify suspected fraud or unauthorised activity

  • There is an obvious error in the product description or price

  • We cannot deliver to the requested address

  • The order breaches these Terms or applicable law

If we cancel an order after payment has been collected, we will refund any amount due.

6. Order Information

You are responsible for ensuring that the information you provide when placing an order is accurate and complete.

This includes:

  • Your name

  • Email address

  • Telephone number

  • Billing information

  • Delivery address

If you discover an error after placing an order, please contact us as soon as possible at Contact@Ukkitchens.shop.

We will try to assist with changes where possible, but we cannot guarantee that an order can be changed once processing or dispatch has begun.

7. Prices

Product prices are displayed on Ukkitchens.shop and may change from time to time.

The price applicable to your order will normally be the price displayed when you submit your order, subject to correction of obvious pricing errors.

Applicable delivery charges and other charges, where relevant, will be displayed before you complete your purchase.

We reserve the right to correct obvious pricing or listing errors.

If an error affects an order you have already submitted, we may contact you before fulfilling the order.

8. Payments

Payment must be made using one of the payment methods available through our Shopify checkout.

Available payment methods will be displayed at checkout.

By submitting payment information, you confirm that:

  • The information provided is accurate.

  • You are authorised to use the selected payment method.

  • You authorise the applicable payment provider to process the transaction.

Payments may be processed by Shopify and/or third-party payment service providers.

Ukkitchens does not store customers' complete payment-card information.

9. Shipping and Delivery

Ukkitchens currently ships within the:

United Kingdom

Our estimated delivery timeframe is generally:

2 to 5 days

Delivery times are estimates and are not guaranteed where delays arise from circumstances reasonably outside our control.

Delivery may be affected by factors such as:

  • Carrier delays

  • Severe weather

  • Public holidays

  • Incorrect delivery information

  • Unusually high order volumes

  • Other circumstances outside our reasonable control

Any applicable shipping charges will be displayed during checkout.

Please refer to our Shipping Policy for further information.

10. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your delivery information, please contact us immediately at Contact@Ukkitchens.shop.

We will attempt to make changes where reasonably possible, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

11. Risk and Ownership

Responsibility for goods will transfer in accordance with applicable UK law.

Nothing in these Terms is intended to transfer risk to a consumer earlier than permitted by law.

Ownership of products may remain with Ukkitchens until we have received payment in full where permitted by applicable law.

12. Returns and Refunds

We offer a 30-day return policy, subject to the conditions set out in our Refund Policy.

To request a return, contact:

Contact@Ukkitchens.shop

For voluntary returns, products must meet the eligibility requirements described in our Refund Policy.

Once an eligible returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are normally processed within 10 business days and issued to the original payment method used for the purchase.

Please review our full Refund Policy for information about:

  • Returns

  • Exchanges

  • Refunds

  • Damaged or faulty items

  • Incorrect items

  • Return shipping

  • Non-returnable items

  • Order cancellations

Nothing in our voluntary return policy limits your statutory consumer rights.

13. Exchanges

Customers may request an eligible exchange within 30 days of receiving their order, subject to our Refund Policy and product availability.

Products must meet the applicable return conditions before an exchange can be approved.

For voluntary exchanges, customers are responsible for return shipping costs unless otherwise stated by Ukkitchens.

If the product supplied was damaged, faulty, defective, or incorrect, the matter will be handled in accordance with applicable consumer law.

14. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at:

Contact@Ukkitchens.shop

If your order has not yet been dispatched, we will try to cancel it before shipment.

We cannot guarantee that an order can be stopped once processing has begun.

If the order has already been dispatched, you may need to receive it and then follow the applicable return procedure.

Nothing in this section affects cancellation rights available under applicable UK consumer law.

15. Damaged, Faulty, or Incorrect Products

Please inspect your order after delivery.

If a product is:

  • Damaged

  • Faulty

  • Defective

  • Incomplete

  • Incorrect

  • Not as described

please contact us as soon as reasonably possible at Contact@Ukkitchens.shop.

Please include your order number, details of the problem, and photographs where relevant.

We will review the matter and provide an appropriate solution in accordance with applicable law.

16. Intellectual Property

Unless otherwise stated, the content available on Ukkitchens.shop, including our original:

  • Branding

  • Logos

  • Text

  • Graphics

  • Website layout

  • Product presentation

  • Images owned by Ukkitchens

  • Other original website content

is owned by, licensed to, or otherwise lawfully used by Ukkitchens.

You may use our website for personal and lawful shopping purposes.

You may not copy, reproduce, distribute, modify, republish, commercially exploit, or otherwise use protected content without permission, except where permitted by law.

Third-party names, trademarks, images, or other materials remain the property of their respective owners.

17. Customer Reviews and Submitted Content

Where Ukkitchens.shop allows customers to submit reviews, comments, photographs, feedback, or other content, you are responsible for the material you submit.

You must not submit content that:

  • Is unlawful

  • Is fraudulent or deliberately misleading

  • Is threatening, abusive, or defamatory

  • Infringes intellectual-property rights

  • Violates another person's privacy

  • Contains malicious code

  • Is unrelated spam or unauthorised advertising

We may remove submitted content where reasonably necessary to protect our website, customers, business, or legal rights.

18. Third-Party Services and Links

Our website may contain links to, or integrate with, third-party services.

These may include services relating to:

  • Shopify

  • Payments

  • Shipping

  • Analytics

  • Advertising

  • Customer support

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the operation, security, content, or practices of independent third-party websites that we do not control.

Your use of those services may be subject to their own terms.

19. Shopify

Ukkitchens.shop is hosted on Shopify.

Shopify provides the technology used to operate our online store, but products purchased from Ukkitchens.shop are sold by Ukkitchens, unless expressly stated otherwise.

Your interaction with certain Shopify features may also be subject to Shopify's applicable terms and policies.

20. Privacy

Your privacy is important to us.

Our collection and use of personal information is described in our Privacy Policy.

Our website may also use cookies and similar technologies for essential functionality, analytics, advertising, fraud prevention, and other permitted purposes.

Please review our Privacy Policy for further information.

21. Website Availability

We aim to keep Ukkitchens.shop available and operating correctly.

However, we do not guarantee uninterrupted or error-free access at all times.

We may suspend, restrict, modify, or temporarily disable parts of the website where reasonably necessary for:

  • Maintenance

  • Security

  • Technical upgrades

  • System problems

  • Operational reasons

We are not responsible for temporary interruptions caused by circumstances outside our reasonable control.

22. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to matters such as:

  • Product descriptions

  • Prices

  • Availability

  • Promotions

  • Delivery information

We may correct errors and update information where reasonably necessary.

If an error materially affects an order you have already placed, we will handle the matter fairly and in accordance with applicable law.

23. Prohibited Uses

You must not use our website:

  • For unlawful purposes

  • To encourage unlawful activity

  • To infringe intellectual-property rights

  • To harass or discriminate against others

  • To submit false or misleading information

  • To transmit viruses or malicious code

  • To collect personal information unlawfully

  • To interfere with website security

  • To attempt unauthorised access

  • To engage in fraudulent transactions

We may restrict access to the website where these conditions are violated.

24. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms limits your statutory consumer rights.

To the extent permitted by law, Ukkitchens will not be responsible for losses that:

  • Were not reasonably foreseeable when the contract was formed

  • Result from circumstances outside our reasonable control

  • Result from misuse of a product contrary to instructions or its intended purpose

  • Relate to business or commercial use where a product was purchased primarily for personal consumer use

Nothing in these Terms excludes liability that cannot legally be excluded or restricted.

25. Indemnification

Where permitted by applicable law, you may be responsible for losses or costs reasonably incurred by Ukkitchens as a direct result of your unlawful misuse of our website or deliberate violation of these Terms.

This section does not reduce or limit any statutory rights available to consumers.

26. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

27. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

28. Changes to These Terms

We may update these Terms periodically to reflect changes to:

  • Our products or services

  • Our website

  • Our business practices

  • Applicable legal or regulatory requirements

The latest version will be published on Ukkitchens.shop with the updated date shown at the top of this page.

Changes will not remove rights that already apply to completed purchases where doing so would be unlawful.

29. Governing Law

These Terms are governed by the laws applicable to Ukkitchens as a business operating in England, United Kingdom.

If you are a consumer, nothing in these Terms removes any mandatory legal rights or protections available to you under applicable law.

30. Contact Information

If you have any questions about these Terms of Service, your order, or our services, please contact us:

Ukkitchens
Unit 3 Pentrich Rd
Giltbrook
Nottingham NG16 2UZ
United Kingdom

Email: Contact@Ukkitchens.shop
Phone: +44 115 798 0713
Website: Ukkitchens.shop