Privacy Policy

Last updated: 9 August 2026

At Ukkitchens (“Ukkitchens”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit Ukkitchens.shop, place an order, use our services, or otherwise communicate with us.

For the purposes of applicable data-protection laws, Ukkitchens is responsible for the personal information we collect and use for our business activities, except where another organisation independently determines how your information is processed.

1. About Ukkitchens

Store name: Ukkitchens
Business/legal name: Ukkitchens
Website: Ukkitchens.shop
Email: Contact@Ukkitchens.shop
Phone: +44 115 798 0713

Business address:
Unit 3 Pentrich Rd
Giltbrook
Nottingham NG16 2UZ
United Kingdom

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products and services.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect the following categories of information.

Contact Information

This may include:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

Order and Transaction Information

When you place or attempt to place an order, we may collect information including:

• Products ordered

• Order number

• Purchase history

• Billing information

• Shipping information

• Order status

• Returns, exchanges, and refund information

Payment Information

Payments are processed through Shopify and/or payment service providers available through our checkout.

Payment-related information may include details required to process, authenticate, and protect your transaction.

Ukkitchens does not store customers' complete payment-card information.

We accept payment methods made available through our Shopify checkout, which may include major credit and debit cards and other payment methods supported by our payment providers.

Account Information

If customer accounts are available on our website, we may process:

• Account login information

• Account preferences

• Order history

• Saved contact information

Customer Support Information

When you contact us, we may collect:

• Your name

• Email address

• Telephone number

• Order details

• Details of your enquiry

• Photographs, documents, or other information you choose to provide

Website and Device Information

When you visit or use Ukkitchens.shop, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Website activity

• Pages viewed

• Referring website

• Cookie information

• Interactions with our website

3. How We Collect Personal Information

We may collect personal information from several sources.

Information You Provide Directly

We collect information directly from you when you:

• Place an order

• Create an account

• Contact customer service

• Request a return, exchange, or refund

• Subscribe to marketing communications

• Complete forms on our website

• Otherwise communicate with us

Information Collected Automatically

Some information may be collected automatically when you browse our website through cookies and similar technologies.

Information From Service Providers

We may receive information from companies that help us operate our business, including:

• Shopify

• Payment processors

• Shipping and delivery providers

• Fraud-prevention providers

• Website and IT service providers

• Advertising service providers such as Google Ads

4. How We Use Your Personal Information

We may use your personal information for the following purposes.

Processing and Fulfilling Orders

We may use your information to:

• Process your order

• Process payments

• Confirm your purchase

• Prepare products for shipment

• Deliver your order

• Provide order and delivery updates

• Manage returns, refunds, exchanges, or cancellations

Customer Service

We may use your information to:

• Respond to questions

• Resolve order issues

• Handle complaints

• Process returns and refunds

• Provide product or delivery support

Operating and Improving Our Store

We may use information to:

• Operate Ukkitchens.shop

• Maintain website functionality

• Understand how customers use our website

• Improve our products and services

• Diagnose technical problems

• Improve website performance and customer experience

Security and Fraud Prevention

We may use information where reasonably necessary to:

• Verify transactions

• Prevent fraudulent purchases

• Detect suspicious activity

• Protect customer accounts

• Protect our website and business systems

Legal and Regulatory Requirements

We may process and retain personal information where necessary to comply with applicable:

• Accounting requirements

• Tax requirements

• Legal obligations

• Regulatory requirements

• Court orders

• Fraud-prevention requirements

• Dispute-resolution requirements

Marketing and Advertising

We may use personal information to support marketing and advertising activities where permitted by applicable law and where any required consent has been obtained.

We currently use Google Ads to advertise our products, measure advertising performance, and understand conversions and interactions with our website.

You can unsubscribe from direct marketing communications at any time using the unsubscribe option included in the communication or by contacting us at Contact@Ukkitchens.shop.

5. Legal Bases for Processing

Depending on the circumstances, we may process your personal information because:

• It is necessary to fulfil a contract with you, such as processing and delivering your order.

• We need to comply with a legal obligation.

• You have provided your consent.

• Processing is necessary for our legitimate business interests, provided those interests do not override your rights.

• Another lawful basis applies under applicable data-protection legislation.

The legal basis used may vary depending on the type of information and the reason it is being processed.

6. Cookies and Similar Technologies

Ukkitchens.shop may use cookies and similar technologies.

These technologies can help us:

• Keep the website functioning correctly

• Maintain your shopping basket

• Remember preferences

• Support secure checkout

• Prevent fraud

• Understand website performance

• Measure website usage

• Measure advertising conversions where enabled and permitted

Some cookies are necessary for the website to function.

Other cookies, including certain advertising or tracking cookies, may require your consent before they are used.

We may use Google Ads conversion tracking and related advertising technologies to measure advertising performance and conversions.

You can manage cookies through any cookie-preference tools provided on our website and through your browser settings.

Disabling certain cookies may affect the functionality of Ukkitchens.shop.

7. How We Share Personal Information

We may share personal information with organisations that help us operate our business and provide our services.

Shopify

Our store operates using Shopify.

Shopify may process personal information to provide website hosting, checkout functionality, payment-related services, security, fraud detection, analytics, and other e-commerce services.

Payment Providers

Payment providers may process information required to authorise, complete, and protect transactions.

Shipping and Delivery Providers

We may provide delivery companies with information necessary to deliver your order, including:

• Name

• Delivery address

• Telephone number

• Email address where required for delivery notifications

Advertising Service Providers

We may share or allow access to certain information through advertising technologies such as Google Ads where necessary to measure advertising performance, conversions, and campaign effectiveness.

Other Service Providers

We may share information with companies that provide services including:

• Website hosting

• IT services

• Customer support

• Fraud prevention

• Order fulfilment

• Advertising and conversion measurement

We aim to share only the information reasonably necessary for those providers to perform their services.

Legal Requirements

We may disclose personal information where reasonably necessary to:

• Comply with applicable law

• Respond to lawful requests from authorities

• Protect our legal rights

• Investigate fraud or security incidents

• Enforce our agreements

• Protect our customers or business

Business Transfers

If Ukkitchens is involved in a legitimate sale, merger, restructuring, financing, or transfer of all or part of the business, personal information may be transferred as part of that transaction where permitted by applicable law.

8. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

When you follow a third-party link, the privacy practices of that third party will apply.

Ukkitchens does not control the privacy, security, or content of independent third-party websites.

We recommend reviewing their privacy policies before providing personal information.

9. International Data Transfers

Some technology and service providers used to operate Ukkitchens.shop may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data-protection law.

10. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

• How long we need the information to provide our services

• Order and transaction requirements

• Accounting and tax obligations

• Fraud prevention

• Customer-service requirements

• Legal requirements

• Potential or ongoing disputes

Different types of information may therefore be retained for different periods.

When personal information is no longer reasonably required, we may delete or anonymise it, subject to applicable legal obligations.

11. Security of Your Information

We use reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no internet transmission, electronic storage system, or website can be guaranteed to be completely secure.

If you have an account with us, you are responsible for protecting your login credentials and keeping your password confidential.

12. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of certain personal information

• Request restriction of certain processing

• Object to certain processing

• Request certain information in a portable format

• Withdraw consent where processing is based on consent

• Object to direct marketing

These rights may be subject to legal exceptions and may not apply in every circumstance.

To exercise a privacy right, contact us at:

Contact@Ukkitchens.shop

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before responding to certain requests.

13. Marketing Communications

If you have agreed to receive marketing communications from Ukkitchens, you can change your preferences at any time.

You may unsubscribe by:

• Using the unsubscribe option contained in a marketing email, where available; or

• Contacting us at Contact@Ukkitchens.shop

Unsubscribing from marketing will not prevent us from sending essential transactional communications relating to your orders, payments, deliveries, returns, security, or customer-service requests.

14. Children's Privacy

Our services are not specifically intended for children.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.

If you are a parent or guardian and believe that a child has provided personal information to us improperly, please contact us at Contact@Ukkitchens.shop.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our business practices

• Our website

• Our service providers

• Our technology

• Applicable legal or regulatory requirements

When we update this Privacy Policy, we will publish the revised version on Ukkitchens.shop and update the “Last updated” date at the top of this page.

16. Complaints

If you have a concern about how Ukkitchens handles your personal information, please contact us first so that we can investigate and respond.

You may also have the right to complain to the relevant data-protection supervisory authority.

For customers in the United Kingdom, the relevant authority is the Information Commissioner's Office (ICO).

17. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your personal information is handled, please contact:

Ukkitchens

Unit 3 Pentrich Rd
Giltbrook
Nottingham NG16 2UZ
United Kingdom

Email: Contact@Ukkitchens.shop
Phone: +44 115 798 0713
Website: Ukkitchens.shop