Refund policy

Refund Policy

Last updated: 9 August 2026

At Ukkitchens, we want you to be satisfied with your purchase. This Refund Policy explains how returns, refunds, damaged or incorrect items, exchanges, and order cancellations are handled for orders placed through Ukkitchens.shop.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • The return request must be made within 30 days of receiving your order.

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging, including any accessories, manuals, or tags where applicable.

  • You must provide your order number, receipt, order confirmation, or another valid proof of purchase.

  • Items damaged due to misuse, improper handling, accidental damage, or normal wear and tear may not be eligible for return under our voluntary return policy.

  • Certain products may be excluded from returns for hygiene, safety, or other applicable reasons.

  • All returns must be approved by Ukkitchens before the item is sent back.

To request a return, please contact us:

Email: Contact@Ukkitchens.shop
Phone: +44 115 798 0713

Please do not return any item before contacting us and receiving return instructions.

Return Address

Ukkitchens
Unit 3 Pentrich Rd
Giltbrook
Nottingham NG16 2UZ
United Kingdom

Please note that the address above is our business address and should not automatically be used for returns. We will provide the correct return instructions and return address when your return request is approved.

Damaged, Faulty, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If you receive an item that is damaged, faulty, defective, incomplete, or different from what you ordered, please contact us as soon as possible at Contact@Ukkitchens.shop.

Please provide:

  • Your order number

  • A clear description of the issue

  • Photographs of the product and packaging where relevant

We will review your request and provide an appropriate solution based on the circumstances.

Nothing in this Refund Policy affects your statutory consumer rights.

Exceptions and Non-Returnable Items

Certain products may not be eligible for return under our voluntary 30-day return policy, including products that cannot reasonably be returned for hygiene, safety, or other applicable reasons.

If you are unsure whether a particular product is eligible for return, please contact us before making your purchase.

Any exclusions under our voluntary return policy do not affect your statutory rights where goods are faulty, damaged, incorrectly supplied, or not as described.

Exchanges

Customers may request an exchange within 30 days of receiving their order.

To be eligible for an exchange:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging where applicable.

  • Proof of purchase or the original order number must be provided.

  • The requested replacement item must be available.

All exchanges are subject to product availability.

For voluntary exchanges, customers are responsible for return shipping costs unless the item received was damaged, faulty, defective, or incorrect.

To request an exchange, please contact Contact@Ukkitchens.shop before returning any item.

Return Shipping

For voluntary returns or exchanges, the customer is responsible for return shipping costs unless otherwise agreed by Ukkitchens.

If an item is damaged, faulty, defective, or incorrectly supplied, return arrangements will be handled in accordance with applicable consumer law.

Please follow the return instructions provided by our customer service team before sending any item back.

We recommend using an appropriate tracked or insured delivery service when returning higher-value items, as applicable.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, we aim to process your refund within 10 business days.

Refunds will be issued to the original payment method used for the purchase.

After we process your refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

If more than 10 business days have passed since we confirmed that your refund was approved, please contact us at Contact@Ukkitchens.shop.

Original Shipping Charges

For voluntary returns, original delivery or shipping charges are generally non-refundable, except where applicable law requires them to be refunded.

Where applicable consumer law requires reimbursement of delivery charges, Ukkitchens will comply with those requirements.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at Contact@Ukkitchens.shop.

If your order has not yet been dispatched, we will try to cancel it before shipment.

However, we cannot guarantee that an order can be cancelled once processing has started.

If your order has already been dispatched, you may need to receive the order first and then follow our normal return process.

Nothing in this section affects any cancellation rights available to you under applicable UK consumer law.

Contact Us

If you have any questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact us:

Ukkitchens
Unit 3 Pentrich Rd
Giltbrook
Nottingham NG16 2UZ
United Kingdom

Email: Contact@Ukkitchens.shop
Phone: +44 115 798 0713
Website: Ukkitchens.shop