Shipping policy

Shipping Policy

Last updated: 9 August 2026

At Ukkitchens, we aim to provide a clear and reliable delivery experience for all orders placed through Ukkitchens.shop.

This Shipping Policy explains where we deliver, estimated delivery times, shipping charges, order tracking, delivery issues, and other important information relating to the shipment of your order.

Shipping Area

Ukkitchens currently delivers orders within the:

United Kingdom

At this time, we do not offer international shipping through Ukkitchens.shop.

Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin preparing your order for dispatch.

You will receive an order confirmation using the contact information provided during checkout.

Orders may require processing before they are handed over to the delivery carrier.

Please ensure that your email address, telephone number, and delivery address are entered correctly when placing your order.

Estimated Delivery Time

Our estimated delivery timeframe is:

2 to 5 days

Delivery times are estimates and may vary depending on the delivery location, order details, carrier operations, public holidays, severe weather, unusually high order volumes, or other circumstances outside our reasonable control.

We will always aim to deliver your order as quickly as reasonably possible.

Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

The shipping amount, where applicable, may depend on factors such as the products ordered, delivery destination, and available delivery options.

You will be able to review applicable shipping charges before submitting your order.

Order Confirmation

After successfully placing an order, you should receive an order confirmation using the email address or other contact information provided at checkout.

Please review your order confirmation carefully.

If you notice an error in your order or delivery information, contact us as soon as possible at:

Email: Contact@Ukkitchens.shop
Phone: +44 115 798 0713

We will try to assist where possible, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

Shipping Confirmation and Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing delivery information.

Where tracking is available for your shipment, the relevant tracking information will be provided to you.

Please allow time for tracking information to become active after your order has been dispatched.

Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please check the following information carefully before completing your purchase:

  • Full name

  • House or building number

  • Street address

  • City or town

  • Postcode

  • Telephone number

  • Email address

If you realise that your delivery information is incorrect, please contact us immediately at Contact@Ukkitchens.shop.

We will make reasonable efforts to update the information where possible, but we cannot guarantee that changes can be made after an order has entered processing or been dispatched.

Incorrect or Incomplete Addresses

Ukkitchens is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

If a parcel is returned to us because the address provided was incorrect, incomplete, or undeliverable, please contact us so that we can review the available options.

Additional shipping costs may apply where a customer requests redelivery following an incorrect or incomplete address supplied at checkout, where permitted by applicable law.

Delivery Delays

Although we aim to deliver orders within the estimated 2 to 5 day timeframe, delays may occasionally occur.

Possible causes may include:

  • Carrier delays

  • Severe weather

  • Public holidays

  • High delivery volumes

  • Operational disruptions

  • Incorrect delivery information

  • Events outside our reasonable control

If your order is significantly delayed, please contact us at Contact@Ukkitchens.shop with your order number.

We will review the available delivery information and assist you with the next steps.

Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer law.

Lost or Missing Orders

If your order has not arrived within the expected delivery period, please contact us before assuming that the parcel has been lost.

When contacting us, please provide:

  • Your full name

  • Order number

  • Delivery address

  • Any relevant tracking information

We will review the shipment information and, where appropriate, investigate the issue with the delivery provider.

If an order is confirmed as lost, we will provide an appropriate resolution in accordance with applicable consumer law and the circumstances of the order.

Damaged Deliveries

Please inspect your order when it arrives.

If your parcel or product arrives damaged, please contact us as soon as possible at:

Contact@Ukkitchens.shop

Please provide:

  • Your order number

  • A description of the damage

  • Photographs of the product

  • Photographs of the packaging where relevant

We will review the issue and provide an appropriate solution.

For additional information about damaged, faulty, or incorrect products, please refer to our Refund Policy.

Incorrect Items

If you receive a product different from the item you ordered, please contact us as soon as possible.

Please provide your order number and details of the incorrect item received.

We will review the issue and provide appropriate instructions.

You will not be expected to bear return costs for products incorrectly supplied by Ukkitchens where applicable consumer law requires us to cover those costs.

Failed Delivery Attempts

Depending on the delivery provider, a delivery may be:

  • Reattempted

  • Left at an appropriate designated location

  • Made available for collection

  • Returned to the sender

Please follow any instructions provided by the delivery carrier.

If a parcel is returned to Ukkitchens following unsuccessful delivery attempts, please contact us to discuss the available options.

Responsibility for Your Order

For consumer orders, Ukkitchens remains responsible for the goods until responsibility transfers in accordance with applicable UK law.

If you experience a delivery problem, please contact Ukkitchens rather than relying solely on the delivery provider so that we can help investigate the issue.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at:

Contact@Ukkitchens.shop

If your order has not yet been dispatched, we will try to cancel it before shipment.

We cannot guarantee that an order can be cancelled once processing or dispatch has begun.

If your order has already been dispatched, you may need to receive it and then follow the return procedure described in our Refund Policy.

Nothing in this section affects any cancellation rights available to you under applicable UK consumer law.

Returns and Refunds

Our 30-day return policy applies to eligible orders.

For complete information about:

  • Returns

  • Exchanges

  • Refunds

  • Damaged products

  • Faulty products

  • Incorrect products

  • Return shipping costs

  • Order cancellations

please review our Refund Policy on Ukkitchens.shop.

Approved refunds are processed in accordance with the terms stated in our Refund Policy.

Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes to our delivery services, business operations, or applicable requirements.

The latest version will be published on Ukkitchens.shop, with the updated date shown at the top of this page.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or an existing order, please contact us:

Ukkitchens
Unit 3 Pentrich Rd
Giltbrook
Nottingham NG16 2UZ
United Kingdom

Email: Contact@Ukkitchens.shop
Phone: +44 115 798 0713
Website: Ukkitchens.shop